OPEN ROLE · NEW YORK · FINANCIAL SERVICES
Vice President of Client Services
LEADERSHIP ROLE
SERIES 65 REQUIRED
7–10+ YEARS RIA EXPERIENCE
NEW YORK
CFP / SERIES 7
A PLUS
APPLY NOW
Lumida is a modern wealth advisor for people who want access to the same opportunities as institutions - public markets, private deals, and alternatives.
We are venture-backed and include luminaries such as former SEC Chair Arthur Levitt as an investor.
Lumida is reshaping how modern investors build wealth and enables its clients to Invest Beyond the Ordinary.
We are venture-backed and include luminaries such as former SEC Chair Arthur Levitt as an investor.
Lumida is reshaping how modern investors build wealth and enables its clients to Invest Beyond the Ordinary.
The Role
Lumida is experiencing rapid growth. The Vice President of Client Services will lead, train, and supervise our licensed Investment Advisors and Client Services team.
The ideal candidate has deep experience building and managing teams as a Registered Investment Advisor.
They can design and ensure adherence to client journeys for new and existing clients from Discovery to ongoing account management.
The role plays a pivotal role in scaling Lumida's advisor force and ensuring consistent client outcomes through strong supervision, process design, and coaching.
The ideal candidate has deep experience building and managing teams as a Registered Investment Advisor.
They can design and ensure adherence to client journeys for new and existing clients from Discovery to ongoing account management.
The role plays a pivotal role in scaling Lumida's advisor force and ensuring consistent client outcomes through strong supervision, process design, and coaching.
Key Responsibilities
1. LEAD AND SUPERVISE ADVISORS
• Serve as Designated Supervisor under Lumida's compliance framework
• Conduct call monitoring, coaching, and meeting ride-alongs to ensure adherence to fiduciary and firm standards
• Reinforce professionalism, communication quality, and Lumida's investment philosophy across the advisor team
• Partner closely with the Head of Sales, CEO, and Chief Compliance Officer on supervision and documentation
• Conduct call monitoring, coaching, and meeting ride-alongs to ensure adherence to fiduciary and firm standards
• Reinforce professionalism, communication quality, and Lumida's investment philosophy across the advisor team
• Partner closely with the Head of Sales, CEO, and Chief Compliance Officer on supervision and documentation
2. HIRE, TRAIN AND DEVELOP TALENT
• Develop a formal advisor onboarding and training playbook including firm philosophy, product education, professional standards, and CRM training
• Deliver recurring training sessions and workshops ensuring every advisor can clearly articulate Lumida's house view
• Lead product education across public and private markets and digital assets
• Deliver recurring training sessions and workshops ensuring every advisor can clearly articulate Lumida's house view
• Lead product education across public and private markets and digital assets
3. Drive Client Experience Excellence
• Oversee the client onboarding process to ensure seamless, white-glove experiences
• Handle client escalations and support advisors in maintaining trusted relationships
• Implement client satisfaction metrics and process improvements
• Coordinate lead routing and optimize advisor-client matching for best fit and conversion
• Lead implementation and onboarding of new CRM systems
• Handle client escalations and support advisors in maintaining trusted relationships
• Implement client satisfaction metrics and process improvements
• Coordinate lead routing and optimize advisor-client matching for best fit and conversion
• Lead implementation and onboarding of new CRM systems
4. Partner for Growth
• Drive AUM growth through improved advisor productivity and retention
• Coach advisors on deepening client relationships and presenting Lumida's full suite of solutions
• Champion the adoption of technology and data tools to scale personalized advice delivery
• Coach advisors on deepening client relationships and presenting Lumida's full suite of solutions
• Champion the adoption of technology and data tools to scale personalized advice delivery
5. Client Communication and Education
• Oversee development and dissemination of client communications regarding investment performance
• Manage third-party billing processes and ensure accuracy and transparency
• Establish and implement a comprehensive education framework for clients covering tax, health, and longevity planning
• Manage third-party billing processes and ensure accuracy and transparency
• Establish and implement a comprehensive education framework for clients covering tax, health, and longevity planning
Key Performance Indicators
• AUM growth across supervised advisor teams
• Client retention and satisfaction
• Advisor compliance health and reduction of operational errors
• Speed and quality of advisor onboarding and enablement
• Client retention and satisfaction
• Advisor compliance health and reduction of operational errors
• Speed and quality of advisor onboarding and enablement
Qualifications
• 7–10+ years in client service or advisor management at a leading RIA such as Fisher Investments, Edelman Financial Engines, Creative Planning, or LPL Financial
• Proven success supervising, coaching, and developing Investment Advisors
• Deep understanding of RIA operations, compliance, and workflows
• Series 65 license required — CFP or Series 7 a plus
• Strong command of technology including HubSpot, DocuSign, digital workflows, and eMoney
• Exceptional communication, leadership presence, and integrity
• Proven success supervising, coaching, and developing Investment Advisors
• Deep understanding of RIA operations, compliance, and workflows
• Series 65 license required — CFP or Series 7 a plus
• Strong command of technology including HubSpot, DocuSign, digital workflows, and eMoney
• Exceptional communication, leadership presence, and integrity
Compensation
• Competitive base salary plus performance bonus tied to AUM growth
• Long-term specialist management role with meaningful growth opportunity
• Long-term specialist management role with meaningful growth opportunity
Our Culture
We believe in intellectual honesty, craftsmanship, and continuous improvement. We reward initiative, rigor, and the ability to elevate others.
Thanks for your interest!
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